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Discussion: Acme Case Study - Wikis - Wisdom of Crowd
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suzscott suzscott |
Acme Case Study - Wikis - Wisdom of Crowd
May 10 2007, 11:32 AM EDT I agree with other's comments that postioning the value of wiki's would help to dissolve siloh or 'Not Invented Here' syndrome for colleagues who are afraid to share expertise and lose control. Gaining agreement for policy, content and governance up front will drive usefulness. In our horse group we discussed that the corporation gains value in rapid deployment of content and sharing via a wiki. This is high value. However, participation needs reward, so motivating colleagues to share may require creative incentives to reward collaborative behavior. In my own corporate environment, I can imagine a Wiki site that would provide system engineers (as well as their account managers) to share best practices and lessons learned about implementing technologies with their customers. I could envision SE's sharing how they postioned a new feature with a customer and/or sharing how a specfic technology would solve a customer scenario. Extending that type of 'shared learning' in a wiki would provide opportunities for more engineers to gain access to the group's collective learning. This provides value to the corporation because they learn by sharing remotely, not necessarily by attending a class. Do you find this valuable? |
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